Refund & Cancellation Policy

Last Updated: September 16, 2026

Thank you for using SpokenBee, available at https://spokenbee.com.

SpokenBee provides digital English-learning content and subscription-based access to selected premium features.

Because our services are digital and access may be activated immediately after successful payment, payments are generally non-refundable once premium access has been successfully activated.

A refund may be considered in limited cases such as:

• the same payment being charged more than once for the same subscription,
• payment being completed but subscription access not being activated because of a technical error,
• payment being deducted but the transaction being incorrectly recorded,
• another genuine payment-related issue verified by our records.

Refund requests must include relevant details such as:

• Student ID,
• registered username or email address,
• payment amount,
• transaction ID,
• payment date,
• reason for the refund request.

Approved refunds will be processed through the applicable payment provider or banking channel. The time taken for the refunded amount to appear may depend on the payment provider, UPI system, bank, or card issuer.

Failed, cancelled, expired, or incomplete payment attempts are not treated as successful purchases. If money is temporarily debited for a failed transaction, reversal timelines are generally controlled by the payment provider or bank.

Users may choose not to renew their subscription after the current subscription period expires. Unless a recurring payment arrangement is separately enabled and authorized, subscriptions do not automatically renew.

SpokenBee reserves the right to reject refund requests involving misuse, fraud, unauthorized payment disputes, or cases where premium access has already been substantially used.

For payment or refund assistance, please contact us through the Contact Us page.